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ICICI Bank launches banking services on WhatsApp


ICICI Bank launched this new service on WhatsApp close on the heels of rolling out ‘ICICIStack’, a set of digital banking and APIs (Application Programme Interface), to ensure uninterrupted banking experience to customers—both retail and business. ‘ICICIStack’ offers nearly 500 services that covers almost all banking requirements of customers such as digital account opening, loan solutions, payment solutions, investments and care solutions.


Using the service on WhatsApp, retail customers can check their savings account balance, last three transactions, credit card limit, get details of pre-approved instant loan offers and block/unblock credit & debit card in a secure manner with end-to-end encryption for all messages. Additionally, they can also get details of the nearest three ICICI Bank ATMs and branches in their vicinity. The customers can do all of these while they are on the social platform.

To start instantly:
  • Save number and say ‘Hi’: The customer simply needs to save ICICI Bank’s verified WhatsApp profile number, 9324953001, to his/her ‘contacts’ on the mobile phone and send to this number from his/her mobile number which is registered with the Bank. The Bank will respond with a list of services available
  • Type keyword for service: From the list of services, type the keyword of the service required (keywords are highlighted in the conversation for easy recognition), example : , etc. The service is carried out and displayed instantly.
Here is the list of banking and other services available on WhatsApp:

Banking services and its keywords:
  1. Check account balance: Type any keyword like , , among others
  2. View last three transactions: Type , , among others
  3. Get outstanding balance and view available credit limit of credit card: Type , , among others.
  4. Block/Unblock credit and debit card instantly: Type , , among others
  5. View details of available pre-approved instant loans: Type , , , among others

    Other Services:
  6. View nearest ICICI Bank ATM and branch: Type , among others
  7. Check available nearby offers on travel, dining, shopping: Type , among others

source: https://www.icicibank.com/online-services/WhatsApp-Banking/index.page?

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